TERMS and CONDITIONS

Participation in Educational Events

We aim to create an enjoyable and rich learning environment with our delegates, as a group of supportive colleagues sharing our experience and learning needs.  The quality and accuracy of the formal content, and the course facilitation of JoinedUpHealth courses are provided to the best of our ability. 

Delegates are invited to participate in a spirit of honest and respectful communication, to consider contributions made by speaker/s and delegates fairly, and be prepared to make their own contributions in a constructive manner. Delegates are expected to treat information shared by others with due respect for privacy and confidentiality, and specific clinical or workplace scenarios must be discussed in a way that protects the privacy and confidentiality of patients, clients and colleagues.

In the very unlikely event that a course leader concludes that a delegate is significantly impeding the learning or participation of others, we reserve the right to constructively feed this back to the delegate/s concerned, and if the situation remains unimproved to ask them to leave the course.

Intellectual property

By booking your place on a course you agree not to circulate web-links, videos and resources intended solely for colleagues attending our courses.  Open access resources are those accessible through the menus on the www.joineduphealth.net website. We expect as fellow professionals that when using these resources in your work will always direct patients to, or print/download directly from the relevant links on either www.joineduphealth.net or www.mendiphealthconnections.org.  

Clinical Responsibility

The materials, training and courses provided by JoinedUpHealth are used by delegates under their own individual clinical responsibility. Neither JoinedUpHealth Limited nor its employees or trainers can accept responsibility for delegates’ actions, or those of other people reading the course notes or interpreting the training, nor responsibility for any loss incurred as a result of relying on the course content or the accompanying notes and resources.

Discounts

We have arrangements with various membership organisations (such as BSLM), local education providers (like Wessex LMCs) and provider networks (such as Mendip PCNs) to make places available at discounted rates (including 100% discounts to on bookings where the course has been funded). We reserve the right to check that discounts were claimed by members of the relevant organisations or teams and will communicate with you if we beleive your booking is not eligible for the discount. S

Payment

Delegate Course Fees, including any additional transfer charges, are due in full prior to the course taking place. In the event of late payment we reserve the right to charge interest on outstanding invoices at the rate of 5% per calendar month.

For courses where the content is provided by JoinedUpHealth and the organisation and bookings are undertaken by your organisation, payment of the speaker fee and agreed expenses are payable within a week of invoicing.

Cancellations:

The course will only run for 8 - 24 participants - unless the dates have been paid for en-bloc by a membership organisation.

If fewer than 8 bookings are received the date will be cancelled. Delegates will be offered a choice of having their booking carried over to an alternative date, or their fee refunded.

By Delegates on Courses Booked Directly through JoinedUpHealth

All cancellations must be requested in writing to courses@joineduphealth.net and we recommend you receive acknowledgement from us in return. You may substitute a delegate with another with no charge but please contact us in advance of your course if you wish to do this. A fee may be charged to transfer your booking as set out below.

Delegate Cancellation of Courses Booked through Other Education Organisations

For courses where the content is provided by JoinedUpHealth and the organisation and bookings are undertaken by another organisation, then the terms and conditions of the organisation with whom the course is booked will apply.

Cancellation or Postponement of Courses by Other Education Organisations

Dates may be cancelled or postponed within the first 7 days after booking and up to 120 days before the course date, without charge. Postponement dates can only be set in agreement with JoinedUpHealth Ltd. All cancellations and postponements must be received in writing to courses@joineduphealth.net, and will be charged as follows;

Cancellation of Courses and Changes to Content

JoinedUpHealth courses are constantly updated and improved and we reserve the right to alter any of the courses’ content without prior notice.  JoinedUpHealth Limited will make every effort to provide the services as specified, but, if for any reason beyond its control it fails to do so, neither JoinedUpHealth Limited nor its directors or employees shall be liable for any resulting loss or damage. In such circumstances, delegates will be offered an alternative date or a credit note.  

Authorisation

By submitting a booking to us, by whatever means, you are acknowledging that you have received authorisation for this expenditure from the relevant person at your institution, therefore we reserve the right to pursue payment for your booking 7 days after it was taken.

Cooling Off Period

From the date of making your booking with us, whether online, phone, fax or post, you have 7 days from which to make a cancellation without charge. Thereafter your booking will be bound by our terms and conditions.